Insurance Services Specialist

Remote
Full Time
Entry Level

Founded in 2016, ARU has quickly risen to become the U.S. leader in E&S Property insurance product development, underwriting, loss control, and technology. 

 
  • 2025 kicked off by expanding ARU's capabilities by launching new products:
      
  • The Commercial Property Program is built to participate in shared and layered placements.
  • RISE (Risk Intake and Service Engine) is ARU's new proprietary technology suite.
  • E&S Farm, Ranch, and Rural Estate package, the first and only in the United States.

ARU has gone from $0 to $100M in written premium in less than 10 years.​

 

JOIN OUR TEAM!
ARU is experiencing rapid growth. We are seeking fast-learning, detail-oriented insurance professionals to join our team, supporting the Operations, Claims, and Underwriting areas.  ARU rewards high-performing team members with growth opportunities and supports ongoing personal and professional development. We invest in people!

 

A few words from ARU's CEO, Will Johnson:

 

"I started ARU in 2016 at ground zero, with zero customers, zero revenue, and one big foundational idea:  other market participants were operating fundamentally flawed models that were not sustainable. A completely new approach was needed -- an approach that looked ahead instead of backward and was based on the best available science, data, and technology.  Fast forward to today, and the evidence suggests my original assessments were right on point. Not only has the overall property insurance market been reeling due to years of under-pricing and insufficient risk assessment practices, but many of ARU’s competitors' unsustainable practices have caught up to them, and they have been forced to leave the space outright. Meanwhile, ARU is strong, thriving, and growing.

 

Our success is not based on AI, Machine Learning, Blockchain, or any other buzzword. ARU is a company built on PEOPLE - people committed to being subject matter experts and operating with disciplined precision. If joining the leadership team at the best specialty insurance organization in the U.S. is an intriguing professional opportunity, I invite you to reach out to us."

​

WHAT WILL YOU DO?

Participate as a key member of the team, the Insurance Services Specialist will deliver operational and administrative support across the claims, underwriting, and operations teams throughout the policy lifecycle. Responsibilities include claims intake, document and communication handling, payment processing, regulatory reporting, and customer service. Duties include, but are not limited to:

 
  • Provides operational and administrative support to the claims, underwriting, and operations teams of the ARU Group.
  • Performs intake of newly reported claims and new vendors.
  • Manages communications with policyholders, internal stakeholders, brokers, vendors, and other third parties.
  • Prepares and maintains reports, presentations, and documentation for internal & external use.
  • Administers and manages payment processing.
  • Assists in stakeholder support, requirements gathering, and project coordination.
  • Organizes, attends, documents, and participates in stakeholder meetings, following up on project tasks.
  • Masters the use of ARU standardized hardware, software programs, third-party software, and processing procedures.
  • Performs other duties as assigned.
 

​


 

WHAT YOU NEED TO BE SUCCESSFUL:

  • High school diploma or equivalent required; Associate's or Bachelor’s degree preferred.
  • Previous experience in operations, administrative, or customer service roles is required.
  • Prior experience with and a working knowledge of property insurance is highly preferred.
  • Strong multitasking skills and the ability to prioritize effectively are essential to stay organized and meet deadlines.
  • Proficiency in Microsoft Office and Google Workspace is required.  
  • Experience in claims or policy management systems is a plus, but not required. 
  • Ability to thrive in a matrix reporting environment and manage competing priorities.
  • Ability to maintain strict confidence in data and sensitive information within assigned work. 
  • Exceptional personal organization, time management, and record-keeping skills.
  • Proven ability to take ownership of assigned responsibilities and accompanying results.
  • Excellent critical thinker and problem-solver under pressure.
  • Perform with a high level of polish and professionalism in all spoken and written communications, addressing all interactions tactfully.  
  • Complete all duties with a sense of urgency, thoroughness, and accuracy, recognizing that how we work and interact with others is just as important as what we do.

REMOTE WORK STANDARDS:

Adherence to remote-work standards is required, which includes but is not limited to:

  • Maintain a professional home-office set-up with desk, chair, and space to work. (Technical equipment provided).
  • Have reliable high-speed internet. 
  • Ensure office space is an enclosed, separate, non-shared room free from distractions, including members of the household or pets.​​​​​​
  • Must be willing and able to work either EASTERN or CENTRAL business hours (8-5).

                                              ​



WHY ARU?

Come work with top-tier professionals in a collaborative environment, dedicated to being the "best in the world." As a fast-growing, technology-based company, each team member plays an important role in our success.


We Offer:

  • 100% Remote 
  • Competitive salary
  • Generous annual bonus opportunity
  • Benefits:
    • Medical  
      • ARU covers employees' deductibles at 100% via employer-paid HSA contribution
      • Dependent(s) coverage available at the applicable premium rate
    • Health Spending Account (HSA)
    • Dental
    • Vision
    • Dependent Care Flexible Spending Account
    • Company-paid Life & AD&D coverage 
    • Paid Time Off
    • 10 Paid Company Holidays
    • 401(k) with Company match %; immediately vested
    • Professional Development Reimbursement
 

CULTURE & HISTORY:

We demand excellence from ourselves and those around us; we work accurately and thoroughly, but also with a great sense of urgency; we are excellent critical thinkers and creative problem solvers; we contribute cheerfully to ARU’s environment of collaborative brainstorming and respectful debate; we love to explore and experiment, and we are comfortable occasionally blazing a trail that ends up being a “bridge to nowhere” -- just as long as we fail fast, pivot appropriately, and become tougher and smarter as a result; we love to learn, read, and grow as human beings; we believe in science-based truths, and we know there is no such thing as an alternative fact.

ARU was founded on principles of creativity and innovation to use expertise, engineering, and technology to disrupt the legacy marketplace. Our core mission is to deliver a superior experience to our policyholders while also maintaining sustainability and consistency in writing historically challenging classes of business. To do so, we build and deploy 100% proprietary insurance products, we invest heavily in property loss prevention engineering and research, and we develop home-grown software and other technology. We also focus on collaborative broker and policyholder relationships, which allow us to deliver shared victories for all stakeholders.  ARU is part of the Accelerant Insurance family:  https://accelins.com/

ARU is an Equal Opportunity Employer.

​For application assistance, please contact [email protected]


 
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